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Company

Owners

The Estonian joint-stock company, Olympic Entertainment Group (OEG), is a parent company of Olympic Casino Latvia, and it owns 100% of the company’s shares.

OEG began operating in September 1993, in Estonia, when it also started to use the “Olympic Casino” brand. In 1998, OEG was certified according to the international ISO 9001 quality standard by carrying out its activities pursuant to its set requirements. This has continued to the present day, which is proved by the positive results that have been achieved in the compulsory recertification audits.

In 2013, OEG subsidiary companies were operating in six countries: Estonia, Latvia, Lithuania, Poland, Slovakia and Italy. Since 2006, OEG shares have been quoted on the Tallinn Stock Exchange, and a little later a share quotation was also offered on the Warsaw Stock Exchange.

OEG management council and supervisory council

Olympic Casino Latvia SIA (OCL) is Latvian subsidiary of the largest gambling organizer in the region - Olympic Entertainment Group AS (OEG), which is based inEstonia.  OEG started operation in Latvia, in 2002 by purchasing a gambling operator "Casino Daugava", which was located in hotel Radisson SAS Daugava (now - Radisson Blu Daugava). OCL operation was significantly expanded in 2005, when OCL purchased the gambling operator "Baltic Gaming". On August 22, 2014, the Board of OCL decided to reorganize the company by way of merger, and in the result company Altea Ltd. was acquired and added to the acquiring company - OCL. The reorganization process was completed on December 23, 2016, and resulted in a significant increase in the number of casinos owned by the OCL.

On July 30, 2013, OCL received interactive gambling license that gives the right to organize gambling on the internet. Since August 1, 2013, OCL offers its customers internet gambling throughout the Latvian territory, under the trade mark "OlyBet". On September 6, 2013, OCL received gaming and betting stakes reception license which gives the right to open gaming and betting reception points. In 2016 a total of 12 gaming and betting reception points were opened in the OCL casino premises.

Staff

By the end of 2016, almost 933 employees chose Olympic Casino Latvia as their place of work. The company’s achievements depend on its staff. We ensure the recognisability and success of the company in our daily work. Our task is to create a holiday in everyday life and provide a great atmosphere in our casinos.

We will always be happy to have with us creative, joyful colleagues who understand the importance of high quality customer service and are able to provide such a service. 

The aim of Olympic Casino Latvia is to provide a competitive salary, the opportunity of receiving a high quality health insurance policy and other social guarantees for each employee, and the offer of bonuses for achieving both individual and team goals. The entire team meets up to take part in shared events twice a year, in sporting games in the summer and at the annual Christmas party. 

Olympic Casino Latvia supports the initiative of its staff and its own participation in social support and charity activities, clean-up campaigns, sport and healthy lifestyle promotion events. 

Since 2010 Olympic Casino Latvia team participates in Riga marathon. In 2016 this event participated 94 participants.

Customers

In order to provide our guests with a service of a unified quality standard, a quality management system has been introduced in Olympic Casino Latvia since 2004. Olympic Casino Latvia is certified pursuant to the international standard, ISO 9001.

Olympic Casino Latvia has set unified requirements in all of its automatic gaming and gaming table casinos regarding the services provided in them.

It is important for Olympic Casino Latvia to provide an invariably high level of guest service as set out in the company standards with the aim of providing an unforgettable casino adventure for each and every visit by its customers, thereby encouraging long-term cooperation, promoting the loyalty of regular guests, and attracting new guests.

Good service – this is an endless improvement process in terms of the services being provided and the awards that are received, endowing a company with an even greater sense of responsibility concerning the service improvement process.

The opinion of each of our guests is important for us, and it is on the basis of these opinions that we aim to improve of the quality of our services. We would like our guests to provide their references, proposals and comments on our service in one of the following ways:

  • by filling in a reference form in our casino,
  • by calling the reference phone number on +371 678 78 678 and leaving your auto-reply message,
  • by filling in the reference form on our website. 

Olympic Casino Latvia carries out a customer satisfaction survey by making inquiries once every two years or more often when necessary in order to discover the suitability of the services being provided and the company’s response to customer needs and wishes.

Olympic Casino Latvia protects the confidentiality of their customer data. Customer data at the Company’s disposal are stored and used in compliance with the requirements of the laws of the Republic of Latvia and in line with customers’ privacy rights.